Key Features

Auto Attendant
“Press 1 for Sales, Press 2 for Support...” Give your business a professional look and feel.

Voicemail-to-Email
Have your voicemails come via email attachments as .wav files. No extra configuration required.

Add/Edit Extensions
Adding or editing extensions is as easy as a few mouse clicks. Administer your phone system easily and quickly from any web browser.

System Alerts
Proactively manage your phone system by setting up automated critical system alerts.

Call Reporting
View real-time call logs for all extensions, or build custom call reports with powerful search filters

Detailed Feature List

Scheduler
Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on weekends and holidays (new!), with different options for your callers to choose from. Use Rapid Respons’s intuitive Scheduler to create and apply schedules that will make your phone system work for you — even when you have gone home for the day!

Night Mode
Have a small office that opens when your first employee arrives and closes when your last employee leaves? Night mode is a feature for companies that want to “turn on” their phone system in the morning and put it to night mode at the end of the day with a few key presses.

BLF (Busy Lamp Field)
Want to glance quickly at your phone and view the status of employees’ extensions? Rapid Respons now has BLF for Aastra phones. From the company directory in the User Control Panel, you can now set and sort the employees that you would like to appear on your BLF buttons.

VoIP-Ready (Unlimited)
Rapid Respons comes VoIP ready — with a couple of clicks of the mouse you can connect Rapid Respons to an unlimited number of VoIP Providers (SIP or IAX). If you’re not yet ready to take the VoIP plunge, no problem! With Rapid Respons, you can keep regular calls going out over POTS / PSTN and and only use VoIP for your your inter-office, intra-office, and international calls. You can save thousands in phone bills with VoIP.

Switching to VoIP brings other Rapid Respons benefits, such as changing outbound caller-ID on a per extension basis, having more inbound than outbound lines (or vice-versa), ordering virtual numbers from other area-codes, and more!

Auto-Attendant (IVR)
Rapid Respons’s most powerful feature is its Auto-Attendant. This feature lets callers “Press 1 for Support” or “Press 2 for Sales.” Rapid Respons’s Auto-Attendant is as easy to use as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.

Unlimited Extensions
Create unlimited extensions with just a few clicks of the mouse! Each extension can be customized differently with dozens of options such as:

Personal inbound number (DID)
Outbound CallerID
Privacy settings
Spell-by-name directory
Voicemail settings
Much more!
Voicemail: 600 Hours
Your Rapid Respons comes with over 600 hours of voicemail storage, and 4 easy ways to retrieve messages:

One-touch from your office phone.
Dial in remotely from any phone.
Attached to your email as .wav files.
Listen via our web control panel.
Voicemail-to-Email
Receive your voicemails as emails! Your Rapid Respons comes preconfigured to send each employee an email notifying them of new voicemail messages. Or, users can customize their extension to attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!

Music-on-Hold
Music On Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. Standard Edition comes with 2 playlists, giving you the ability to play different audio tracks for calls coming into different departments or queues. Professional, Call Center, and Unified Agent Edition give you an unlimited number of playlist. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.

Analog & IP Phones
Rapid Respons is the most flexible phone system on the market today, supporting all analog phones and numerous IP phones such as Aastra, Polycom, and Cisco.

Rapid Respons supports MWI (message waiting indicator) on all IP Phones and utilizes stutter-tone on analog phones to indicate voicemail waiting. Analog phones support multiple call appearances via call-waiting flash-hook.

FAX Support
Rapid Respons now supports faxing! Have a fax machine or fax server and want to send and receive faxes through Rapid Respons? No problem! Whether you have a dedicated analog line for your faxes or a PRI, simply connect your fax server or machine to Rapid Respons, and use Rapid Respons’s web-based Control Panel to assign a phone number to it in just a few clicks.

Note: You must have the proper expansion cards and timing line for faxing.

Ring-All (Blast Group)
Each Rapid Respons system comes with a free Blast Group. A Blast Group takes one inbound call and rings all phones. The first to pick up gets the call. Of course you get to choose which phones go into the Blast Group, and which get to enjoy peace and quiet!

Call Forwarding
Users can use their personal Web Control Panel to enable call forwarding to an internal extension or external number.

Name Directory
Rapid Respons comes preconfigured with a professional "spell-by-last-name" directory. Callers are simply prompted to "spell the first three letters of the party’s first or last name" and then automatically connected to the requested extension. Don’t want to be in the Name Directory? No problem. The Rapid Respons administrator can easily exclude specific extensions.

DIDs
Have more employees than you do phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee. DIDs have never been so easy!

PSTN Fallback
Rapid Respons allows VoIP-users a PSTN back-up in case of Internet service interruption. Virtual PBX products offer no PSTN back-up, and no 100% guaranteed up-time — if your internet service goes down, your business telephone line goes down with it.

Your PSTN-Fallback is automatic. Rapid Respons detects poor (or zero) Internet quality and immediately steps your system into PSTN mode. Seamless — just the way you need it to be!

Note: Rapid Respons also runs in PSTN-only mode if desired. This means that you can use Rapid Respons without any external VoIP.

Employees can travel outside the office or between offices with an IP phone (or softphone) and keep their same extension numbers. Never again will you have to leave the message, “I am out of the office today.” Answer your extension from home, the hotel, or even your cell phone as if you’re still glued to your cubicle!

Branch Office Support
Purchase a low cost Rapid Respons server for each office, and with a few clicks in the control panel, link your servers to take advantage of the following features:

Free office-to-office calling via VoIP.
Call forwarding to any extension in your linked Rapid Respons server network.
Web Control Panel
Our award-winning web interface comes in two flavors:

An admin panel for administrators, giving them the ability to manage all aspects of Rapid Respons remotely.
A user panel for individual users, allowing them to manage their personal configurations (such as listen to voicemail, click to call people back, and much more) from anywhere in the world!
Powerful Reporting
From the Rapid Respons Web Admin Panel, you can view real-time call logs for all extensions with powerful search and filter parameters.

Custom CTI (AGI)
On the surface, Rapid Respons is the world’s easiest-to-use enterprise PBX. Under the hood, Rapid Respons can do all sorts of custom tasks such as database dips, CTI integration, Internet look-ups (RSS feeds), text-to-speech, and more. Want to hear Rapid Respons’s powerful CTI in action? Call 310-861-4392 and press #2.

Music-on-Hold (Unlimited)
Music On Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. Rapid Respons Professional and Call Center Editions come with unlimited playlists, giving you the ability to play different audio tracks for calls coming into different departments or queues. Use MOH creatively to highlight promotions to new customers, up sell current customers, or calm angry customers calling your support team.

Conference Bridges
Conference bridges were once thought to be unaffordable. Now, Rapid Respons Professional Edition comes preconfigured with 3 conference bridges, and Call Center Edition with 5! Each bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.

Extension Groups
Your organization may not be flat — meaning that some employees have responsibilities that others do not. Well, your Rapid Respons understands this too. Our new "groups" system allows you to build extension groups and then assign permissions to those groups. Examples of Rapid Respons permissions are:

Zone Paging/Intercom
ACD — Record other’s queue calls
ACD — View queue reports
ACD — Agent login / logout
Call forwarding
Check voicemail

Paging / Zone Paging
Want to send a page to the whole company or just a certain set of employees? Simply build a "group," assign that group an extension number and begin paging them! Note: Cisco phones cannot receive pages.

Intercom / Zone Intercom
Many companies offer Intercom, but do you know any others that offer Zone Intercom? Now with Rapid Respons you can dial a zone and have an ad-hoc conference with everyone in that zone! Note: Cisco phones cannot receive pages.

Voicemail Groups
Want to send a voice message to multiple people? Use our Voicemail Group feature to easily build groups of people. Then just dial the number of your group and leave a message. Seconds later everyone in the group gets a new voicemail!

Advanced Call-Forwarding
With a few clicks of the mouse you can forward an extension to another extension, a cell phone, or even to another part of your Auto-attendant. This let’s you build creative IVR trees to meet the needs of your business.

Call Return
When listening to their voicemail, your employees can press a key to call the person right back. This feature can be enabled or disabled on a per-employee basis.

Call Out
When accessing Rapid Respons’s voicemail system, your employees can make outgoing calls. This can be a great toll-saver allowing "billable" calls to be kept within your domain. You can enable or disable this feature on a per-employee basis.

Report Exporting (.csv)
Extend Rapid Respons’s powerful reporting engine to create .csv files that you can import into applications such as Excel and Access.

Custom Caller-IDs
Rapid Respons lets you customize the inbound Caller-ID name/number to each department and lets you change your outbound Caller-ID on a per-extension basis. This allows you to block, reveal, or change the Caller-ID of every extension in your office! Note: Rapid Respons can *not* change your outbound Caller-ID if you are using POTS lines. For 911 reasons, POTS outbound CallerID is always controlled by your carrier.

IVR Authentication
With a click of the mouse, you can password protect any part of your Auto-Attendant. Use this feature to protect your Conference Bridge or your priority queues.

SMS/Pager Voicemail Notify
This feature gives you the ability to enter an SMS or pager email address in order to receive voicemail notifications on that device. These notifications are short in length and do not include the actual audio attachments.

This feature can be used in conjunction with our Voicemail-to-Email feature. This means you can receive similtaneous email alerts (including optional audio attachments) to one email address and SMS/pager notifications to another address.

Upload Voice Prompts
This feature gives you the ability to upload highly professional prerecorded voice prompts when simple recordings from your phone (Standard Edition) just won’t do.

Unlimited Call Queues
Each queue comes with a variety of options:

Personalized audio announcements give your queue that professional sound.
"Hold Time" announcement frequency customization.
User/agent priorities for more effective call routing.
Hold time limits so callers do not remain in your queue for extended periods of time.
Caller limits for keeping queue call volume to a manageable level.
Length of time after fielding a call before the same agent is called again.
And much more!
Full Featured A.C.D.
A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many different ways to facilitate your business needs:

Ring all — 1st to pickup gets the call.
Ring one person at a time in order.
Ring in order, with memory.
Ring least recently called.
Ring user with the fewest calls.
Ring a random person.
Skills-Based Routing
Assign each agent a priority, and your queue will distribute calls to them accordingly. This means you can pass more leads to your star closer, or pass fewer leads to your underperformers. Rapid Respons has an additional layer of prioritization based on agent order. This means you can have similarly skilled agents who receive calls in an ordered round-robin fashion.

Graphical Queue Reports
View graphical reports on every detail of your queues, such as abandoned calls, completed calls, hold time, average call length, agent productivity, and much more. Also view graphs of call volume and call completion by day, weekday, or even hourly average. These averaged reports are great tools for proper staffing predictions for your call center!

Agent Call Recording
Choose an agent, and select how many of their calls you want to record. Rapid Respons will then record this specified number of calls and au tomatically stop recording when the limit is reached. Call recordings capture agent name, agent extension, date, time, Caller-ID, DNIS and file size. Using our web-based interface, you can then listen to calls right from your computer speakers, or download them to your local drive.

Agent Variable Log-off
Want your agents to be automatically logged out of their queues upon missed calls? Well, you can now decide, on a per-agent basis, how many calls that agent can miss before they are logged out.

Agents on Cell Phones
Remote agents on cell phones or analog home phones can now seamlessly participate in your queues. This means that callers will never know if the answering agent is on an IP phone in your office, or on a mobile phone in another part of the world!

Realtime Queue Stats
Would you like to know how many callers are in your queues? Need to know which agents are logged in? Need to know which of your agents is already on a call? The Rapid Respons web GUI answers all of these questions, helping you to manage your queues with real-time stats.

Click-to-Call
Click on any phone number in your CRM and Rapid Respons will automatically dial, connect the call, and log that call in the CRM system. Click. Hello?